Refund and Cancellation Policy

There is a free plan with 100 renders a month and a playground that needs no signup, so you can find out whether this works for you before paying anything. If you paid and it was the wrong call, we would rather refund you than argue.

Effective 1 September 2026

Cancelling

Cancel from your dashboard, or email support@pdfcraft.dev and we will do it for you. No retention call, no form, no reason required.

Your plan stays active until the end of the period you have paid for. You keep your quota and your keys until then.
At the end of the period you drop to the free plan. Your account and keys survive.
Nothing renews after you cancel. You will not get a surprise charge the following month.

The first payment: seven days, no questions

If you are within seven days of your first ever payment to us, email us and we will refund it in full. You do not need a reason. You can have used your renders. This applies once per customer, and it is the part of this page we most want you to remember, because it means trying the paid tier costs you nothing but a few minutes.

Later renewals

After the first seven days, monthly fees pay for a period of access that we then provide, so renewals are not automatically refundable. That said, we will refund a renewal in full in these situations, and you should just ask:

You were charged after cancelling, or charged twice. Always refunded, plus we will find out why it happened.
You renewed and then realised you had not used the service at all that period. Tell us within 14 days of the charge.
The service was substantially unavailable for a meaningful part of the period. We will refund a fair proportion without making you prove it.
We changed or removed something you were relying on. Refund of the unused part of the period, per section 12 of the Terms.

What we cannot refund

Overage you have already used. Renders past your plan allowance are billed because a browser actually ran for each one. Watch your usage page, or stay on the free plan, which stops rather than accruing.
A plan you used heavily and then cancelled mid-period. We are not going to claw back the renders, and we are not going to refund the fee either.
Accounts terminated for breaching section 5 of the Terms — illegal content, using the URL renderer against systems you do not own, or attacking the service.

Outside those three, if you think you deserve a refund, ask. A one-person business can afford to be reasonable in a way a support department cannot.

How a refund actually reaches you

Dodo Payments is our merchant of record — they took the payment and they issue the refund. So:

You email us, or reply to any billing email.
We approve it and instruct Dodo Payments, normally the same working day and always within three.
The money returns to the original payment method. Card refunds typically land in 5 to 10 business days depending on your bank — that part is outside anyone’s control but your issuer’s.
You will get a confirmation from Dodo Payments as well as from us.

We refund to the original method only. We cannot send a refund to a different card, a bank account, or a wallet.

Please ask before you dispute

If a charge looks wrong, email us first. We will almost certainly just refund it. A card chargeback costs us a $30 fee on top of the disputed amount and takes months to resolve, and it is worse for you too — your account gets suspended automatically while a dispute is open. One email is faster for both of us.

If you are buying as an individual, not a business

EU and UK consumers have a statutory 14-day right to withdraw from a distance contract. Because Dodo Payments begins supplying the service immediately on payment, you are asked to consent to that at checkout, which means the statutory right ends once supply has begun. Our seven-day no-questions refund above is offered regardless and is not affected by that consent, so in practice you are better off than the statute leaves you. Nothing on this page removes a mandatory consumer right you have under your own country’s law.

Indian customers: the same terms apply. If you are unhappy with how a refund request was handled, the grievance contact is the email address below and we will respond within 30 days.

Asking for a refund

Email support@pdfcraft.dev from the address on the account. Include the charge date if you have it — you do not need an invoice number, we can find it.